I hear a lot about ITIL and its exam. What is the ITIL about . IT infrastructure library (ITIL) is a series of documents that are used to aid the implementation of a framework for IT Service Management. It comprises a series of ITIL books and is intended to assist organization in developing a quality framework. This customisable framework defines how service management is applied within an organisation. It also aligned with the international standard, ISO2000. ITIL is organized into a series of sets (books) the two major ones being service support and service delivery. These in turn are divided into disciplines. Service support is the practice of those disciplines that enable IT services to be provided effectively.
Service delivery covers the management of the IT services themselves. In December 2005, the OGC issued notice of an ITIL, refresh, commonly known as ITIL v3, which is offered in spring 2007.
ITIL defines the organisational structure and skill requirements of the IT area and documents a set of operational management procedures to allow management of an IT operation and infrastructure. Importantly, the operational procedures are supplier independent. The ITIL framework itself comprises seven eight books each providing information on different IT topics, these books includes:
- Service support.
- Service delivery.
- Business perspective.
- ICT infrastructure management.
- Application management.
- Security management.
- Planning and implementation.
- Software asset management.
The two most commonly used are the first two service support and service delivery. These comprise of a number of disciplines.
